Return and refund policy

The buyer can request the return of the products in the following situations:

The parcels are severely damaged;

Products were delivered / billed incorrectly. The delivery of products other than those requested must be reported immediately. The buyer can request its return for a replacement, and if the product is no longer in stock, they can opt for a replacement or a full refund. If it is agreed to replace it with a product of a higher value, it will pay the difference, respectively if the value is lower, it will receive a partial refund up to the value of the replacement product. Return and shipping costs for the replacement product, if applicable, are borne by the customer.

The products have manufacturing defects;

The buyer has the right to notify the seller in writing that he is canceling the purchase, without penalty and without giving a reason, within 14 days of receiving the product. Also, in accordance with art. 7 para. 1 of G.O. 130/2000, the Buyer has the right to unilaterally terminate the distance contract, in writing, within 14 days from the date of receipt of the product/products, without penalties and without citing any reason. In this case, the direct costs of returning the products will fall, according to the law, to the Buyer.

Products must be returned in their original packaging, with the invoice attached, showing no signs of physical wear or damage.

Custom products cannot be returned. Please note that these products are created according to the configurations specified by you, so they cannot be exchanged or returned.

If a replacement with a product of a higher value is agreed, the Buyer will pay the difference, or if the value is lower, they will receive a partial refund up to the value of the replacement product. Return and shipping costs for the replacement product, if applicable, are borne by the Buyer. If the products whose return is requested have damaged or incomplete packaging, traces of wear, scratches, bumps, we reserve the right to decide to accept the return or to withhold an amount, the amount to be communicated after the assessment of the damages caused.

In the case of exercising the legal right to return the product, the reimbursement of its value will be made by bank transfer to the account indicated by the Buyer within 14 days at most from receiving the returned product.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

Gift cards

Downloadable software

products To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card  company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at office@aegcom.eu

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@aegcom.eu and send your item to: Romania, Galati, Lupeni 1-3.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Romania, Galati, Lupeni 1-3.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at office@aegcom.eu for questions related to refunds and returns.